You have the right to cancel this contract within 14 days without giving reasons.
The withdrawal period for services and voucher orders is fourteen days from the date of the conclusion of the contract.
The period of withdrawal for deliveries of goods shall be fourteen days from the date on which you or a third party designated by you, who is not the carrier, has taken possession of the goods or The last goods for several partial deliveries.
In order to exercise your right of withdrawal, you must send us (travellers of Joy-imprint-by email: email@example.com or in writing to the address indicated in the imprint) by means of a clear explanation (e.g. B. a letter sent by mail, fax or email) information about your decision to revoke this agreement,.
You are also welcome to contact us by phone. Please refer to your ticket, voucher or shipping confirmation for the respective telephone number.
You can use the attached model withdrawal form, which is however not required.
The revocation period it is sufficient that you submit the notice of the right of withdrawal before the withdrawal deadline.
Consequences of revocation
If you revoke this agreement, we will provide you with all the payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you provide a different type of delivery than the one offered by us, the cheapest Standard delivery), immediately and at the latest within fourteen days from the date on which the notice of cancellation of this contract has been received by us. We use the same means of payment you have used in the original transaction for this repayment, unless something else has been expressly agreed with you; in any case you be charged fees because of this repayment.
We may refuse refund until we have received back the goods again or until you have demonstrated that you have returned the goods, depending on which is the earlier date.
You have the goods promptly and in any case no later than fourteen days from the date on which you inform us the revocation of this agreement, be returned to us or to pass. The deadline is respected, if you send the goods before the expiration of the period of fourteen days.
You bear the direct cost of returning the goods.
You must only come for a possible loss in value of the goods if this loss in value on one to test the texture, due to unnecessary handling properties and functioning of the goods.
You have requested that the services should start during the cooling-off period, so you have to pay us a fair amount already provided services corresponding to the percentage up to the date on which you inform us from exercising the right of withdrawal with respect to this agreement, when compared to the total volume of services provided for in the Treaty.
There is no right of withdrawal (according to § 18 para 1 z 10 FAGG) ordering tickets for events and/or overnight stays on specific dates.
We recommend the conclusion of a travel cancellation insurance.
All event tickets are in principle fixed orders without cancellation option.
We offer, however, within certain time limits, the possibility to cancel free of charge or Exchange on freely redeemable value vouchers. For more information, please see our general terms and conditions.